The strongest candidate for the setting that governs recording through a blind transfer is Continue On Transfer, named in Flow Designer at tenant, queue or recording schedule level.
inferred · Checked 2026-09-05
In addition, other recording configurations such as Continue On Transfer, Pause Resume Enabled and Pause Duration and so on, are still applied based on the existing hierarchy such as tenant, queue, or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, final paragraph before Output Variables; compared against the recording-schedules reserved-state sentence
Cite this note
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: source note wxrec-organization-level-still-unnamed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-organization-level-still-unnamed
BibTeX
@misc{warmtransfer-claim-wxrec-organization-level-still-unnamed,
title = {Agent and supervisor recording controls in Webex Contact Center: source note wxrec-organization-level-still-unnamed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-organization-level-still-unnamed},
note = {Source note wxrec-organization-level-still-unnamed, checked 2026-09-05}
}