The agent-facing article never states which permission, profile setting or role entitles an agent to pause a recording, although it names a Desktop Profile gate for another feature in the same article.
fact · verified 2026-09-05
Callback scheduling must be enabled in your Desktop Profile.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record a call in full; compare Schedule a campaign callback, Before you begin
Cite this claim
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: claim wxrec-no-entitlement-named-for-pause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-no-entitlement-named-for-pause
BibTeX
@misc{warmtransfer-claim-wxrec-no-entitlement-named-for-pause,
title = {Agent and supervisor recording controls in Webex Contact Center: claim wxrec-no-entitlement-named-for-pause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-no-entitlement-named-for-pause},
note = {Claim wxrec-no-entitlement-named-for-pause, verified 2026-09-05}
}