During a consult the customer call is put on hold automatically, and the 2 legs can never both be on hold at once.
fact · verified 2026-09-05
When you are consulting with another agent, your call with the customer is automatically put on hold. When you take the customer off hold, the consulting agent is automatically put on hold. Both calls can't be on hold simultaneously.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Hold and resume a call, step 2 note
Cite this claim
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: claim wxrec-consult-forces-hold-both-legs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-consult-forces-hold-both-legs
BibTeX
@misc{warmtransfer-claim-wxrec-consult-forces-hold-both-legs,
title = {Agent and supervisor recording controls in Webex Contact Center: claim wxrec-consult-forces-hold-both-legs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-consult-forces-hold-both-legs},
note = {Claim wxrec-consult-forces-hold-both-legs, verified 2026-09-05}
}