Agent Desktop gives an agent 2 named recording controls during a live call: Pause Recording and Resume Recording. The article names no start and no stop control for agents.
fact · verified 2026-09-05
Click Pause Recording to pause the recording of an active call. / (Optional) Click Resume Recording to manually resume paused recording.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record a call, steps 1 and 2
Cite this claim
APA
WarmTransfer. (2026, September 5). Agent and supervisor recording controls in Webex Contact Center: claim wxrec-agent-has-two-controls. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrec-agent-has-two-controls
BibTeX
@misc{warmtransfer-claim-wxrec-agent-has-two-controls,
title = {Agent and supervisor recording controls in Webex Contact Center: claim wxrec-agent-has-two-controls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrec-agent-has-two-controls},
note = {Claim wxrec-agent-has-two-controls, verified 2026-09-05}
}