Holding a digital conversation is a separate node from transferring one, with its own Engage API, so hold and transfer are independent operations on a conversation rather than stages of one.
Checked 2026-09-15
you may use this node to put a conversation on hold within WxEngage
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Conversation transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Hold conversation - WxEngage standalone — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Hold conversation node, opening description
Cite this note
APA
WarmTransfer. (2026, September 15). Transferring a digital conversation in Webex Contact Center: source note wxdxfer-hold-exists-as-a-separate-node. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdxfer-hold-exists-as-a-separate-node
BibTeX
@misc{warmtransfer-claim-wxdxfer-hold-exists-as-a-separate-node,
title = {Transferring a digital conversation in Webex Contact Center: source note wxdxfer-hold-exists-as-a-separate-node},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxdxfer-hold-exists-as-a-separate-node},
note = {Source note wxdxfer-hold-exists-as-a-separate-node, checked 2026-09-15}
}