Zendesk's API reference marks API tokens as deprecated and says existing customers using basic authentication or API tokens will have to migrate to OAuth access tokens; it gives no deadline.
Checked 2026-10-02
If you're an existing Zendesk customer and are currently using basic authentication or API tokens, you will have to migrate to OAuth access tokens
- Vendor
- Zendesk
- Product
- Zendesk API
- Subsystem
- authentication
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Security and authentication — Zendesk · tier 2 current vendor documentation · API token (deprecated), note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-zd-api-token-deprecated. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-zd-api-token-deprecated
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-zd-api-token-deprecated,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-zd-api-token-deprecated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-zd-api-token-deprecated},
note = {Source note wxcc-zendesk-setup-zd-api-token-deprecated, checked 2026-10-02}
}