A manual contact recovery request can only target recordings no more than 36 months old.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- qm-recording-recovery
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Schedule contact recovery requests — Calabrio (WFO Help Center) · tier 2 current vendor documentation · prerequisites list
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-recovery-36-months. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-recovery-36-months
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-recovery-36-months,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-recovery-36-months},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-recovery-36-months},
note = {Source note wxcc-wfo-troubleshooting-recovery-36-months, checked 2026-10-02}
}