An agent on a Webex Calling extension who joins a Webex Meeting while Available may have Contact Center calls fail as busy or RONA because of implicit DND.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- do-not-disturb
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Do not disturb sync between Webex App and desk phone — Cisco Systems · tier 2 current vendor documentation · Do not disturb sync between Webex App and desk phone > overview; combined with Understand agent states > Agent_Busy
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk},
note = {Source note wxcc-webex-calling-station-troubleshooting-meeting-dnd-risk, checked 2026-10-02}
}