The Webex App embedded in Agent Desktop does not handle external calls; the agent still needs the external, non-embedded Webex App to make and receive external calls.
Checked 2026-10-02
To receive and make external calls, you still require the external, non-embedded Webex App.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- embedded-webex-app
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use Webex App in Webex Contact Center Desktop — Cisco · tier 2 current vendor documentation · Use Webex App in Webex Contact Center Desktop > limitations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-embedded-external. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-embedded-external
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-embedded-external,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-embedded-external},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-embedded-external},
note = {Source note wxcc-webex-calling-station-troubleshooting-embedded-external, checked 2026-10-02}
}