Claim record · Webex Contact Center voice channel and PSTN options
The Cisco Webex Contact Center Setup and Administration Guide describes a 'Voice Services Platform' (VSP) as an alternative PSTN service option for Webex Contact Center alongside the existing Webex Calling service, with Voice POP as VSP's default telephony option; this applies only to customers with a Voice Services Platform subscription.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- 2021 Setup and Administration Guide; Voice Services Platform subscription
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-04
Sources
- Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform — Cisco Systems, Inc. · tier 2 current vendor documentation · cpaas-integration-with-ivr.html page content
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-voice-services-platform-uses-voice-pop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-voice-services-platform-uses-voice-pop
BibTeX
@misc{warmtransfer-claim-wxcc-vc-voice-services-platform-uses-voice-pop,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-voice-services-platform-uses-voice-pop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-voice-services-platform-uses-voice-pop},
note = {Claim wxcc-vc-voice-services-platform-uses-voice-pop, verified 2026-09-04}
}