A contact center user's first name, last name and email are edited from Control Hub user management, not from the contact center user settings.
Checked 2026-10-02
You can edit first name, last name, and email from Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Contact Center Users — Cisco Webex Help Center · tier 2 current vendor documentation · Edit contact center users, note on name and email
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-name-email-in-hub. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-name-email-in-hub
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-name-email-in-hub,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-name-email-in-hub},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-name-email-in-hub},
note = {Source note wxcc-user-provisioning-troubleshooting-name-email-in-hub, checked 2026-10-02}
}