In Webex Contact Center an agent user account includes a user profile that grants access to the Agent Desktop module and an agent profile that assigns the group of permissions for handling customer interactions.
Checked 2026-10-02
An agent user account includes: A user profile to grant access to the Agent Desktop module.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Contact Center Users — Cisco Webex Help Center · tier 2 current vendor documentation · Manage contact center users, introduction (agent user account includes)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-agent-account-parts. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-agent-account-parts
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-agent-account-parts,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-agent-account-parts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-agent-account-parts},
note = {Source note wxcc-user-provisioning-troubleshooting-agent-account-parts, checked 2026-10-02}
}