If Microsoft integration is enabled, it must be disabled at the tenant level before Webex App can be used in Webex Contact Center Desktop.
Checked 2026-10-02
If you have Microsoft integration enabled, then you have to disable it at tenant level in order to use the Webex application.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- collaboration integrations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use Webex App in Webex Contact Center Desktop — Cisco · tier 2 current vendor documentation · Synchronize Webex App states with Webex Contact Center idle codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-webex-app-exclusive. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-webex-app-exclusive
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-webex-app-exclusive,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-webex-app-exclusive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-webex-app-exclusive},
note = {Source note wxcc-teams-presence-troubleshooting-webex-app-exclusive, checked 2026-10-02}
}