Source note · Setting up skills-based routing in Webex Contact Center
An agent's own skill profile is chosen from a drop-down in the contact center user's settings, reached under User management, Contact center users.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage Contact Center Users — Cisco Webex Help Center · tier 2 current vendor documentation · Contact center user settings; Skill profile field
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-user-skill-profile-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-user-skill-profile-field
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-user-skill-profile-field,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-user-skill-profile-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-user-skill-profile-field},
note = {Source note wxcc-skills-based-routing-setup-user-skill-profile-field, checked 2026-09-30}
}