Source note · Setting up skills-based routing in Webex Contact Center
The Supervisor Desktop interactions details view shows the queue name and the handling agent, but the agent name appears masked unless the Mid-Call Monitor check box is enabled.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Interactions details view (Supervisor Desktop) — Cisco · tier 2 current vendor documentation · metadata section; agent name note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-interaction-details. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-interaction-details
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-interaction-details,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-interaction-details},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-interaction-details},
note = {Source note wxcc-skills-based-routing-setup-interaction-details, checked 2026-09-30}
}