Source note · Webex Contact Center resiliency and failover
In the vPOP voice model, Webex Contact Center uses two VPOPs for high availability and Cisco advises the service provider to set up two POPs as well.
Checked 2026-10-02
Webex Contact Center uses two VPOPs to ensure high availability.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- vPOP voice connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- vPOP model; page updated 2024-09-08
- Checked
- 2026-10-02
Sources
- Component Redundancy — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · section on Webex Contact Center cloud redundancy (VPOPs)
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-vpop-two-for-ha. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-vpop-two-for-ha
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-vpop-two-for-ha,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-vpop-two-for-ha},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-vpop-two-for-ha},
note = {Source note wxcc-resiliency-architecture-vpop-two-for-ha, checked 2026-10-02}
}