Source note · Webex Contact Center resiliency and failover
Agent Desktop cannot be used in multiple browsers or multiple tabs at once; a prompt appears if the agent signs in to multiple instances.
Checked 2026-10-02
You can't access the Agent Desktop on multiple browsers or multiple tabs of the same browser window.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · sign-in prerequisites / notes on multiple browsers and tabs
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-single-desktop-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-single-desktop-session
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-single-desktop-session,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-single-desktop-session},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-single-desktop-session},
note = {Source note wxcc-resiliency-architecture-single-desktop-session, checked 2026-10-02}
}