Source note · Webex Contact Center resiliency and failover
For Webex Contact Center voice channels, route groups let you assign multiple trunks to scale Local Gateway deployments and for high availability, with priority weighting.
Checked 2026-10-02
Route Groups allow you to assign multiple Trunks (to scale your Local Gateway deployments and for High Availability)
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- PSTN connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Webex Calling-based voice; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on Local Gateway / route groups
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-route-group-ha. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-route-group-ha
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-route-group-ha,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-route-group-ha},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-route-group-ha},
note = {Source note wxcc-resiliency-architecture-route-group-ha, checked 2026-10-02}
}