Source note · Webex Contact Center resiliency and failover
If the highest-priority trunk in a Webex Calling route group is unavailable, the system attempts to route the call to a trunk with a lower priority.
Checked 2026-10-02
If a trunk that is set as highest priority is not available, the system attempts to route the call to a trunk with a lower priority setting.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- trunks and route groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure trunks, route groups, and dial plans for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on route groups
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-rg-lower-priority-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-rg-lower-priority-fallback
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-rg-lower-priority-fallback,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-rg-lower-priority-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-rg-lower-priority-fallback},
note = {Source note wxcc-resiliency-architecture-rg-lower-priority-fallback, checked 2026-10-02}
}