Source note · Webex Contact Center resiliency and failover
Webex Calling distributes calls randomly among trunks in a route group that share the same priority.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- trunks and route groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure trunks, route groups, and dial plans for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on route groups, priority example
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-rg-equal-priority-random. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-rg-equal-priority-random
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-rg-equal-priority-random,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-rg-equal-priority-random},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-rg-equal-priority-random},
note = {Source note wxcc-resiliency-architecture-rg-equal-priority-random, checked 2026-10-02}
}