Source note · Troubleshooting missing Webex Contact Center recordings
Webex Contact Center recordings can be retrieved programmatically with the List Captures API at /v1/captures/query, which returns recording and task data.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- captures-api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-08-04
- Checked
- 2026-10-01
Sources
- The A-Z of Webex Contact Center APIs: Capture APIs — Cisco Systems (Webex for Developers blog) · tier 2 current vendor documentation · The A-Z of Webex Contact Center APIs, Capture APIs section, List Captures
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-captures-query-endpoint. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-captures-query-endpoint
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-captures-query-endpoint,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-captures-query-endpoint},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-captures-query-endpoint},
note = {Source note wxcc-recording-troubleshooting-captures-query-endpoint, checked 2026-10-01}
}