Source note · Troubleshooting missing Webex Contact Center recordings
A webhook subscription for the capture:available event type, created through the Subscriptions API, delivers a payload with a taskId and a link to the downloadable recording.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- captures-api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-08-04
- Checked
- 2026-10-01
Sources
- The A-Z of Webex Contact Center APIs: Capture APIs — Cisco Systems (Webex for Developers blog) · tier 2 current vendor documentation · The A-Z of Webex Contact Center APIs, Capture APIs section, Captures webhook
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-capture-available-webhook. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-capture-available-webhook
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-capture-available-webhook,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-capture-available-webhook},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-capture-available-webhook},
note = {Source note wxcc-recording-troubleshooting-capture-available-webhook, checked 2026-10-01}
}