Source note · Setting up call recording in Webex Contact Center

In December 2023 Cisco documented that users with the Partner Admin role, lacking Local Full Admin privileges, could not play or download Contact Center recordings.

Checked 2026-09-30

Vendor: Cisco
Product: Webex Contact Center
Subsystem: access control
Deployment: multi-tenant
Region: not restricted
Release range: as of 2023-12-22
Checked: 2026-09-30

Sources

Unable to Download or Play Recordings with Partner Admin Role for Webex Contact Center — Cisco · tier 2 current vendor documentation · Cause and Resolution sections

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-partner-admin-no-play. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-partner-admin-no-play

BibTeX

@misc{warmtransfer-claim-wxcc-recording-setup-partner-admin-no-play,
  title  = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-partner-admin-no-play},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-partner-admin-no-play},
  note   = {Source note wxcc-recording-setup-partner-admin-no-play, checked 2026-09-30}
}

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