A custom connector for a third-party API supports Basic Authentication (the default) or OAuth 2.0. The OAuth 2.0 grant types are client credentials with a certificate, client credentials with a client secret, and password grant.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- integrations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure custom connector for Webex Contact Center — Cisco · tier 2 current vendor documentation · Configure custom connector, authentication type
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-custom-connector-auth. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-custom-connector-auth
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-custom-connector-auth,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-custom-connector-auth},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-custom-connector-auth},
note = {Source note wxcc-preferred-agent-routing-setup-custom-connector-auth, checked 2026-10-01}
}