Source note · Setting up agent outdial in Webex Contact Center
An outdial queue is created in Control Hub under Services > Contact Center > Customer Experience > Queues by selecting Outdial queue in the Contact direction field.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Create and manage queues > Create a queue > Contact direction
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-contact-direction. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-contact-direction
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-queue-contact-direction,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-contact-direction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-contact-direction},
note = {Source note wxcc-outdial-setup-queue-contact-direction, checked 2026-09-30}
}