Source note · Setting up agent outdial in Webex Contact Center
When Outdial queue is selected as the contact direction, the channel type field is disabled, with telephony used for outdial queues.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Create and manage queues > Create a queue > Channel type
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-channel-disabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-channel-disabled
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-queue-channel-disabled,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-channel-disabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-channel-disabled},
note = {Source note wxcc-outdial-setup-queue-channel-disabled, checked 2026-09-30}
}