Source note · Setting up agent outdial in Webex Contact Center
In an outdial flow the PreDial event is used to set the caller ID with the Set Caller ID activity, which must be used only in PreDial event flows as the terminal activity of that event flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Build and manage flows > Support for workflows in Outdial Entry Point; Call control activities > Set Caller ID
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-predial-set-caller-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-predial-set-caller-id
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-flow-predial-set-caller-id,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-predial-set-caller-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-predial-set-caller-id},
note = {Source note wxcc-outdial-setup-flow-predial-set-caller-id, checked 2026-09-30}
}