Source note · Setting up agent outdial in Webex Contact Center
A flow for an outdial entry point should not end with a Disconnect Contact activity, because it ends the flow and prompts wrap-up while the outdial call is still connected.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Build and manage flows > Support for workflows in Outdial Entry Point > note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-no-disconnect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-no-disconnect
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-flow-no-disconnect,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-no-disconnect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-no-disconnect},
note = {Source note wxcc-outdial-setup-flow-no-disconnect, checked 2026-09-30}
}