Source note · Setting up agent outdial in Webex Contact Center
Using a flow on an outdial entry point enables advanced configurations such as screen pop and customizing the ANI, which are not available with a routing strategy.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a channel > Entry point settings (outdial) > flow note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-enables-customize-ani. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-enables-customize-ani
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-flow-enables-customize-ani,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-flow-enables-customize-ani},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-flow-enables-customize-ani},
note = {Source note wxcc-outdial-setup-flow-enables-customize-ani, checked 2026-09-30}
}