Cisco lists external MCP servers Webex agents can consume by category, naming customer relationship management, ticketing, knowledge base and business tool products, and states that onboarding for some of them is still in progress and they are not yet available in the Webex App Hub.
Checked 2026-09-05
Onboarding for some of the MCP servers listed above is still in progress, and they are not yet available in Webex App Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Model Context Protocol tool calling
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- What's New for Agentic Apps — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What's New for Agentic Apps, External MCP Servers for Webex Agents
Cite this note
APA
WarmTransfer. (2026, September 5). Model Context Protocol actions in Webex contact centre AI: source note wxcc-mcp-external-server-catalogue-is-partly-aspirational. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-mcp-external-server-catalogue-is-partly-aspirational
BibTeX
@misc{warmtransfer-claim-wxcc-mcp-external-server-catalogue-is-partly-aspirational,
title = {Model Context Protocol actions in Webex contact centre AI: source note wxcc-mcp-external-server-catalogue-is-partly-aspirational},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-mcp-external-server-catalogue-is-partly-aspirational},
note = {Source note wxcc-mcp-external-server-catalogue-is-partly-aspirational, checked 2026-09-05}
}