The msdyn_ciprovider table is accessible only to administrator roles, so non-administrator agents need a role granting read access to msdyn_ciprovider for the CIF 1.0 panel to load.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework 1.0
- Subsystem
- agent access
- Deployment
- saas
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure channel providers for your Dynamics 365 organization — Microsoft · tier 2 current vendor documentation · Configure a channel provider, Note first bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v1-ciprovider-read. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v1-ciprovider-read
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-ms-v1-ciprovider-read,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-v1-ciprovider-read},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-v1-ciprovider-read},
note = {Source note wxcc-dynamics-365-setup-ms-v1-ciprovider-read, checked 2026-09-30}
}