A desktop profile has a single Auto accept digital interactions toggle that automatically accepts new and transferred inbound digital interactions for its agents, is off by default for existing desktop profiles and requires Standard or Premium agent licences.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Desktop profiles (Webex Contact Center) — Cisco · tier 2 current vendor documentation · General settings, Auto accept digital interactions
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auto-accept-digital. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auto-accept-digital
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-auto-accept-digital,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-auto-accept-digital},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-auto-accept-digital},
note = {Source note wxcc-digital-channels-setup-auto-accept-digital, checked 2026-09-30}
}