Webex Calling Customer Assist for Unified CM carries calls between Webex Calling and Unified CM through a Local Gateway, with a trunk and route group on each side.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Unified CM integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Webex Calling Customer Assist for Unified Communications Manager — Cisco · tier 2 current vendor documentation · Configuration overview (trunk and route group)
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-customer-assist-lgw. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-customer-assist-lgw
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-customer-assist-lgw,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-customer-assist-lgw},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-customer-assist-lgw},
note = {Source note wxcc-cucm-agent-station-setup-customer-assist-lgw, checked 2026-10-01}
}