A user's teams are chosen from a drop-down list under Desktop Settings on the same contact center user record.
Checked 2026-09-30
To assign the agent to one or more teams, choose the teams from the drop-down list.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage Contact Center Users — Cisco Webex Help Center · tier 2 current vendor documentation · edit-user procedure, Desktop Settings, teams
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-user-teams. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-user-teams
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-user-teams,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-user-teams},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-user-teams},
note = {Source note wxcc-consult-transfer-setup-user-teams, checked 2026-09-30}
}