Before adding the Google connector, the administrator must download a Google Cloud authentication key (JSON file) and enable the Cloud Text-to-Speech API in the Google Cloud Platform Console.
Checked 2026-09-30
Enable the Cloud Text-to-Speech API in the Google Cloud Platform Console
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- connectors
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-09-26
- Checked
- 2026-09-30
Sources
- Configure Google connector for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Before you begin
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-google-connector-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-google-connector-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-google-connector-prereqs,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-google-connector-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-google-connector-prereqs},
note = {Source note wxcc-audio-prompts-setup-google-connector-prereqs, checked 2026-09-30}
}