Source note · Onboarding agents in Webex Contact Center
When Webex App is embedded in Agent Desktop, agents still need the external, non-embedded Webex App to make and receive external calls; the tenant Microsoft integration must be disabled to use the embedded Webex App.
Checked 2026-09-30
To receive and make external calls, you still require the external, non-embedded Webex App.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use Webex App in Webex Contact Center Desktop — Cisco · tier 2 current vendor documentation · Limitations section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-embedded-app-external. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-embedded-app-external
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-embedded-app-external,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-embedded-app-external},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-embedded-app-external},
note = {Source note wxcc-agent-onboarding-setup-embedded-app-external, checked 2026-09-30}
}