Source note · WhatsApp Business in contact centers
WhatsApp in Webex Contact Center uses an entry point with Channel Type Social Channel and the desired social channel type, with flows built in Webex Connect Flow Builder.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital-channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- page updated 2026-08-19
- Checked
- 2026-10-01
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up digital channels in Webex Contact Center, entry point and flow steps
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-wxcc-social-entry-point. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-wxcc-social-entry-point
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-wxcc-social-entry-point,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-wxcc-social-entry-point},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-wxcc-social-entry-point},
note = {Source note whatsapp-business-contact-center-wxcc-social-entry-point, checked 2026-10-01}
}