Source note · WhatsApp Business in contact centers
Agentless WhatsApp notifications in Genesys Cloud need a pre-approved template and the Conversation > Message > Create permission, and ACD messaging pricing applies to them.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- agentless-notifications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Agentless WhatsApp notifications — Genesys · tier 2 current vendor documentation · Agentless WhatsApp notifications, prerequisites and pricing note
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-agentless-pricing. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-agentless-pricing
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-gen-agentless-pricing,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-agentless-pricing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-agentless-pricing},
note = {Source note whatsapp-business-contact-center-gen-agentless-pricing, checked 2026-10-01}
}