Source note · WebRTC in modern contact centers
Cisco TAC documents troubleshooting Webex Contact Center WebRTC calls in Chrome through chrome://webrtc-internals, which shows RTCPeerConnection traces and getStats-based live statistics and can export a dump.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- troubleshooting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- technote updated 2025-01-23
- Checked
- 2026-09-24
Sources
- Exploring WebRTC Data and Statistics in WxCC Agent Desktop — Cisco · tier 2 current vendor documentation · Sections on accessing WebRTC statistics and creating a WebRTC-Internals dump
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-wxcc-webrtc-internals. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-webrtc-internals
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-wxcc-webrtc-internals,
title = {WebRTC in modern contact centers: source note webrtc-deployment-wxcc-webrtc-internals},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-webrtc-internals},
note = {Source note webrtc-deployment-wxcc-webrtc-internals, checked 2026-09-24}
}