For Calling auto-assignment the work number must be in E.164 format, pre-provisioned at a valid Webex Calling location, and not assigned to another user or service; otherwise the user is not provisioned with Webex Calling.
Checked 2026-09-30
If any of the validation fails or if the number is not included, then that user is not provisioned with Webex Calling.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up automatic license assignment templates for Webex Calling users — Cisco · tier 2 current vendor documentation · Prerequisites / validation
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-calling-number-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-calling-number-prereq
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-calling-number-prereq,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-calling-number-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-calling-number-prereq},
note = {Source note webex-directory-sync-setup-calling-number-prereq, checked 2026-09-30}
}