Source note · Webex contact center
In one billing cycle an agent counts as one license. If the agent counts as Premium at any point in that cycle, they count as Premium for the whole cycle. Premium licenses can stand in for Standard licenses to reduce Standard overage.
Checked 2026-09-30
if counted as Premium at any point during the period, they will be considered Premium
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · license substitution and billing-cycle counting paragraphs
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-lic-premium-sticky. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-lic-premium-sticky
BibTeX
@misc{warmtransfer-claim-webex-contact-center-lic-premium-sticky,
title = {Webex contact center: source note webex-contact-center-lic-premium-sticky},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-lic-premium-sticky},
note = {Source note webex-contact-center-lic-premium-sticky, checked 2026-09-30}
}