Source note · Webex contact center
For concurrent-agent licensing, usage is the highest number of agents signed in at the same time. An agent counts if signed in for at least one minute in each of four consecutive 15-minute sampling periods.
Checked 2026-09-30
Usage is counted as the highest number of simultaneously logged in agents.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · Concurrent agents section
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-lic-concurrent-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-lic-concurrent-count
BibTeX
@misc{warmtransfer-claim-webex-contact-center-lic-concurrent-count,
title = {Webex contact center: source note webex-contact-center-lic-concurrent-count},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-lic-concurrent-count},
note = {Source note webex-contact-center-lic-concurrent-count, checked 2026-09-30}
}