Source note · Webex contact center
Digital channels for Webex Contact Center (Facebook Messenger, live chat, email, SMS, Apple Messages for Business, WhatsApp) are configured through Webex Connect, and their flows are built in Webex Connect rather than in Flow Designer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital-channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · overview and setup steps (final step 'Create flows in Webex Connect')
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-digital-via-connect. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-digital-via-connect
BibTeX
@misc{warmtransfer-claim-webex-contact-center-digital-via-connect,
title = {Webex contact center: source note webex-contact-center-digital-via-connect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-digital-via-connect},
note = {Source note webex-contact-center-digital-via-connect, checked 2026-09-30}
}