Source note · The Webex Contact Center Classic voice media platform
The Webex Contact Center 1.0 upgrade article (dated 8 September 2024) lets the Pre-Upgrade Setup select either the RTMS voice platform or the Webex Calling Integrated voice platform, depending on voice channel and PSTN availability and tenant geography.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- platform upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article dated 2024-09-08
- Checked
- 2026-10-14
Sources
- Upgrade from Webex Contact Center 1.0 to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Pre-Upgrade Setup section, PSTN provider selection and PSTN options table (columns RTMS voice platform and Webex Calling Integrated voice platform)
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-wxcc1-upgrade-voice-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-wxcc1-upgrade-voice-options
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-wxcc1-upgrade-voice-options,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-wxcc1-upgrade-voice-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-wxcc1-upgrade-voice-options},
note = {Source note webex-cc-classic-media-platform-wxcc1-upgrade-voice-options, checked 2026-10-14}
}