Source note · Troubleshooting Webex Calling call queues
By default, call queue calls are not routed to agents who are in the Wrapping Up state.
disputed · Checked 2026-09-25
By default, the calls aren't routed to agents when they are in the Wrapping Up state.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- disputed
- Checked
- 2026-09-25
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-wrapup-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-wrapup-admin
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-wrapup-admin,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-wrapup-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-wrapup-admin},
note = {Source note webex-calling-call-queue-troubleshooting-wrapup-admin, checked 2026-09-25}
}