Source note · Troubleshooting Webex Calling call queues
Skill-based call queue routing routes first on agent skill level and, among agents with the same skill level, applies the selected pattern, which can only be circular, top down or longest idle.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage calls in a call queue, call routing (skill-based routing)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-skill-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-skill-patterns
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-skill-patterns,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-skill-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-skill-patterns},
note = {Source note webex-calling-call-queue-troubleshooting-skill-patterns, checked 2026-09-25}
}