Source note · Troubleshooting Webex Calling call queues

An agent who looks Available but gets no queue calls is most likely explained by one of the documented conditions: joined state FALSE, signed out, in wrap-up, already on a call without the call-waiting option, a queue in night, holiday or forced-forward routing, or (Customer Assist) set Unavailable automatically after a bounce.

inferred · Checked 2026-09-25

Vendor: Cisco
Product: Webex Calling
Subsystem: troubleshooting
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Status: inferred
Checked: 2026-09-25

Sources

Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synthesis of Add or edit agents, Overview, Edit call queue settings and policy sections; plus 72sb3r and n15c125

Cite this note

APA

WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-no-calls-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-no-calls-check

BibTeX

@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-no-calls-check,
  title  = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-no-calls-check},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-no-calls-check},
  note   = {Source note webex-calling-call-queue-troubleshooting-no-calls-check, checked 2026-09-25}
}

Read in context