Source note · Troubleshooting Webex Calling call queues
An agent-declined call may count as a bounce for Customer Assist status handling but not in the analytics Bounced Calls metric, so bounce counts in analytics can understate the events that set agents Unavailable.
inferred · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Analytics for Your Cloud Collaboration Portfolio — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Call Queue agent chart definitions (Bounced calls), read against 72sb3r 'Change agent's status to unavailable for bounced calls'
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-decline-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-decline-gap
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-decline-gap,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-decline-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-decline-gap},
note = {Source note webex-calling-call-queue-troubleshooting-decline-gap, checked 2026-09-25}
}