Source note · Troubleshooting Webex Calling call queues
The Customer Assist agent guide states that an agent in Wrapping Up receives no new calls.
Checked 2026-09-25
You will not receive new calls during this time.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Get started with Webex Calling Customer Assist for Agents — Cisco Systems · tier 2 current vendor documentation · Agent states (Wrapping Up)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-wrapup-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-wrapup-state
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-ca-wrapup-state,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-wrapup-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-wrapup-state},
note = {Source note webex-calling-call-queue-troubleshooting-ca-wrapup-state, checked 2026-09-25}
}