Source note · Troubleshooting Webex Calling call queues
Only users licensed with Customer Assist can be agents or supervisors on Customer Assist queues, and a user cannot hold both a Webex Calling Standard license and a Customer Assist license.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites / licensing section
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-lic-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-lic-only
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-ca-lic-only,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-lic-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-lic-only},
note = {Source note webex-calling-call-queue-troubleshooting-ca-lic-only, checked 2026-09-25}
}